Job Role: Graduate IT Administrator 

Location: Skopje

Reporting to: IT Team Lead  

Established in 1984, MAK-SYSTEM’s vision is to design, develop, and deliver globally best-of-breed software to manage Blood, Plasma, Tissue, and Cells from end to end using the best technologies and functionalities for the patient’s benefit. Our software solutions continuously support the digital transformation of organizations such as 

• Blood Centres 
• Plasma Centers 
• Transfusion Services 
• Tissue Banks 
• Stem Cell Labs 
• Cell and Gene Therapy (SME to Big Pharma, CMOs, Hospitals) 

The Graduate IT Administrator is an entry-level role designed for recent graduates starting their career in IT. The role focuses on learning, supporting daily IT operations, and gaining hands-on experience under guidance and mentorship.

Key Responsibilities: 

• Provide first-level IT support (L1).
• Install, configure, and maintain endpoint IT devices, including laptops, mobile devices, and peripherals, in line with company standards and baseline configurations.
• Perform user account lifecycle and access management in accordance with access control policy.
• Support and troubleshoot IT systems, applications, and end-user environments, including Microsoft 365 services and endpoint devices (Windows, MacOS, Linux, Android and iOS)
• Support and troubleshoot network connectivity and Cisco Meraki wireless infrastructure ensuring reliable and secure access to corporate systems.
• Execute onboarding and offboarding processes.
• Log, track, and update service requests and incidents in IT service management tool.
• Escalate complex issues to senior team members.
• Support vulnerability management and patching processes, including identification, remediation, and verification.
• Monitor endpoint security tools, ensuring devices remain protected and progressively performing basic troubleshooting following training.
• Support monitoring and administration of wireless network infrastructure, ensuring availability, performance, and compliance with security standards.
• Support audit and compliance activities by preparing documentation and evidence.
• Maintain and validate IT asset inventory.
• Identify and support automation of repetitive IT processes to improve efficiency and consistency.

Objectives:  

• Ensure 100% completion of onboarding and offboarding processes, fully aligned with audit and compliance requirements.
• Maintain 100% endpoint compliance (encryption, EDR, patching, configuration standards)
• Support vulnerability remediation within defined timeframes based on severity
• Ensure accurate IT asset inventory, with periodic validation
• Contribute to successful internal and external audits with no major non-conformities
• Contribute to automation and process improvement initiatives

 Previous Experiences/Qualifications: 

• Bachelor’s degree in information technology, Computer Science, or a related field
• Knowledge of Windows and macOS operating systems
• Understanding of core IT concepts (hardware, identity and access management, networking)
• Familiarity with Microsoft 365; exposure to Entra ID and Intune is an advantage
• Basic understanding of cybersecurity principles (endpoint protection, access control, patching)
• Strong communication skills and ability to support non-technical users
• Problem-solving mindset with strong attention to detail
• High learning agility and willingness to develop across multiple IT domains
• Team-oriented with a sense of ownership and accountability

What you can expect from us:

• Comfortable, friendly, professional, and supportive work environment;
• Hybrid work model with a minimum of 2 days per week in the office.
• Private health insurance, sponsored sports and fitness activities, a free meal, fruit and beverages at the office;
• Opportunity to gain international business experience, working for world high-class companies;
• Possibility for personal and professional growth within a stable environment with ongoing training and support;
• Open door policy to all levels of management – everyone’s ideas are listened to and highly appreciated.
• Regular salary reviews
• Annual bonus scheme
• Annual training plans
• English Business classes