Our Client, Toyota Auto Centre, is a part of Inchcape, a leading global premium automotive group, operating in 26 emerging and developed markets with a portfolio of the world’s leading car brands in the fast-growing luxury and premium segments. For their needs on the Macedonian market, they are announcing an open position for:

AFTER SALES BUSINESS MANAGER

Responsibilities:

• Manages the activities of the AFS department to ensure achievement of budget goals
• Reviews and continuously improves processes and systems to ensure continuous improvement of customer experience
• Ensures that the department members collaborate closely with colleagues from Sales, Administration, Finance, etc. to provide the best customer service
• Proactively creates, develops and implements marketing campaigns
• Monitors the timely execution of Special Service Campaigns
• Proposes bonus schemes for incentive payments for the employees in the department, evaluating and assessing individual performance and achieved commercial results.
• Approves gestures of goodwill and discounts to customers according to the company policy.
• Directly responsible for the order and cleanliness in the workshop
• Knows all the warranty conditions, monitors all repairs covered by warranties and ensures that all manufacturer requirements are met
• Requests and monitors the warranty weekly report
• Collaborates with Spare parts and Warranty Supervisor to ensure and maintain adequate storage of parts required for warranty repairs and campaigns

Requirements:

• Technical background, minimum Bachelor Degree
• Solid experience in the AFS area
• Proven experience in managing people
• Computer skills: Microsoft Office Package
• English language skills
• Driving license, category B
• Ability to work in an international setting; experience in a multinational company will be an advantage
• Strong commercial skills, communication, planning and organizational skills
• Strong customer focus with ability to effectively interact with sales staff and current customers
• A high level of personal and professional integrity and responsibility
• Action oriented with a proven ability to achieve results
• Team-player approach to working with individuals and groups

How to apply:

If you are confident that you are the right person for us, you are more than welcomed to apply. Please send your CV and Motivation Letter in English to: [најави се за да го видиш е-маилот] with a label: After Sales Business Manager, till November 23, 2017. Only short-listed candidates will be contacted for an interview. All applications will be treated with strict confidentiality.