За компанијата: Иуте Македонија е дел од мултинационалната бизнис корпорација – IuteGroup AS, избрана за една од најбрзо-растечките компании во Европа. Македонските канцеларии се отворени од 2017 година и оттогаш како... повеќе за компанијата »

The fastest and most comfortable loan provider IuteCredit Macedonia for its operations in Skopje, Macedonia is looking for candidate for: 

CONTACT CENTER OPERATOR

Main responsibilities

• Respond to customer inquiries on the telephone
• Respond to emails and social media channels
• Proactive Telesales activities
• Provide customers with product information, concludes sales and promotes other loan products
• Provide positive customer experience regarding information on loans, repayments, aftersales, collection issues, process customer requests, support of the dealer network.
• Proactively perform activities directed towards the fulfilment of the sales targets of loan products to individuals and ensure quality of services provided
• Submit loan applications
• Reminder customers for loan installment payment
• Manage and resolve customer complaints
• Make aftersales calls, ensuring portfolio quality
• Participate with ideas and process efficiency and sales increase
• Perform other assigned tasks and duties necessary to support the Department
• Apply established procedures and rules in a fast-paced goal-oriented Customer Experience department
• The work schedule is done in shifts
• Reports directly to HR&CX Manager. 

 

Skills and Competencies required:

• Team Player
• Excellent communication (verbal and written), convincing and negotiation skills to ensure understanding customer wants and needs
• Ability to communicate clearly and respectfully with both satisfied and unsatisfied customers
• Customer oriented (boost customer loyalty and engagement)
• Advanced stress management skills to handle several people in the room or in queue
• Risk assessment skills
• Ability to prioritize and manage multiple responsibilities
• Fast and easy learning
• Sociable, responsible, accurate, punctual and multitasking

Experience and knowledge required:

• University degree
• Minimum 3 years’ experience in similar position
• Positive sales and negotiation experience and passion towards Customer experience and Sales
• Proficient computer literacy – Microsoft office
• Fluent Macedonian, English, and knowledge of Albanian will be an advantage

The company offers:

• Attractive salary + bonuses
• Positive, dynamic and encouraging working atmosphere
• Opportunity for professional and educational trainings
• Employment contract for 6 months, with possibility for extension to long term contract depending on results

If you feel that you have can-do-approach and you love customer interactions, we encourage you to apply by sending your updated CV using the Apply option, or on [најави се за да го видиш е-маилот] , no later than 21.12.2019.

Your application will be treated with strict confidentiality. Only shortlisted applicants will be contacted.