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Our client is a customer care company, a market leader in the field of premium client services. In order to expand their team in Skopje, we are looking for :

• Client Project Manager

JOB DESCRIPTION

• Maintaining the relationship with the external client / clients: you are the main contact person from Operations perspective for all performance related topics, everyday operations, planning and execution;
• Coordinate the actions of project team assembled (including the client project team), to achieve the goal within the time frame established including resources from (but not limited to) the following teams: Sales, IT, Operations, HR, WFM, Site Management and Finance during onboarding process;
• Directly coordinating and organizing the Team Leaders and through them, the entire project team, to obtain qualitative and quantitative indicators;
• Coordinate closely with the client for any ongoing issues/concerns on training, operations, technical and quality and ensures these are taken into account or incorporated into any plan revisions;
• Carrying out various reports, analyzing them, and proposing solutions for various aspects to be improved (project and / or team level);
• Participation in the process of selection and recruitment of agents, back-up team leaders and team leaders;
• Managing the team to retain staff, encourage performance and creativity, involvement in the professional development of subordinate colleagues;
• Other tasks and duties to ensure delivery towards the client according to contract.

QUALIFICATIONS

• University degree (preferred but not mandatory);
• Minimum C2  spoken and written German  (preferably on mother tongue level);
• Knowledge with English language will be considered as an advantage;
• Working experience in similar role preferred but not limited to Customer Service/Contact center environment.

PROFESSIONAL KNOWLEDGE AND SKILLS

• Excellent communication skills;
• Independent and driven;
• Highly self-motivated and self-managing person;
• Ability to analyze, model and interpret data;
• Excellent time management and organizational skills.

ADDITIONAL INFORMATION

If you feel that you have the necessary experience and are interested in this opportunity, please send your CV in English on the following e-mail address:  [најави се за да го видиш е-маилот]

All received applications will be considered in strict confidentiality. Only short-listed candidates will be contacted for an interview.

 *By sending your CV and motivation letter, you agree that your personal data will be processed for the needs of recruitment and selection by DEKRA Arbeit Macedonia and they will be stored in the DEKRA database.
Note: Candidates can withdraw their permission to process their personal documents at any time by sending a notification to the e-mail: [најави се за да го видиш е-маилот]