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WHO WE ARE 

InPlayer and Hire Space are happy to announce their partnership! Your favorite paywall solution and your favorite venue website are joining forces in their mission to transform their respective industries. 

InPlayer is the next generation video and digital asset monetization platform. Founded in 2010, in Skopje, our mission is to make our clients more money from their library of online media assets, be they live, recurring or on-demand. 

Hire Space is transforming the events industry. We've built something that is used by over a million event bookers each year and we're just getting started. Over 10,000 clients including The Guardian, Facebook, Time Out, BuzzFeed and Sky rely on our expertise and technology to help organise their events. Our mission is to build the platform that helps millions of events bookers organise memorable occasions. We're a growing team of ambitious, talented and passionate individuals who enjoy working in an exciting and collaborative environment that encourages innovation and contribution from everyone, so if you are one, please read on. 


THE ROLE​: 
As Community Support Coordinator, your role is focused on maximising the positive engagement with our clients, both venues and bookers in the platform. This team helps venues with their onboarding process and to maintain informative and accurate information on their profile. You’ll also help bookers to find their venue of choice by prompting venue managers to respond to enquiries, following up on enquiries. Additionally, the team will support our in-house Venue Experts by helping them create proposals for clients from a list of pre-selected venues. Furthermore you will support our finance function by ensuring that credit control requests are dealt with swiftly and professionally. Finally, the team may provide phone support to ensure that all inbound phone requests are responded to promptly and in a friendly helpful manner.

 

RESPONSIBILITIES: 
Venue Support 
- Tickets including: 
- Updating information in CMS 
- Password reset and account recovery 
- Logging bugs 
- Inspection and approval of new profile submissions 
- Responding to ad hoc queries from FAQ 
- Updating venues on the status of an enquiry pending with them 
Booker Support 
- Prompting venues to respond to enquiries via phone / email 
- Following up on venue/booker introductions to discover the outcome 
Venue Expert Support 
- Following up enquiries via phone / email 
- Collecting unstructured venue responses into a CMS 
Credit Control Support 
- Updating invoices with purchase orders 
- Updating company billing details 
- Requesting confirmation of payment dates by phone 
Phone Support 
- Responding to overflow calls and directing to the correct person 
- Taking down customer details and event briefs and recording in a CMS 
KPIs: 
- Number of tickets closed in Intercom 
- Time to close Intercom tickets 
- First response time Intercom tickets 
- Conversation ratings in Intercom 
 

 

MUST-HAVE SKILLS:

• Fluent Spoken English
• Strong Written English
• Experience working in a support role
• Strong work ethic and positive ambition
• Friendly and personable in written communication
• University degree or equivalent 
   

NICE-TO-HAVE SKILLS: 
 

• Native Spoken English
• Experience working with Intercom
• Knowledge and experience of the events industry

APPLY HERE: https://inplayer.applytojob.com/apply/6YqJ3FUt66/Community-Support-Coordinator?source=kariera.mk