Relentlessly committed to your ambition!
We’re CX fanatics, as passionate about our clients as their fans are. It’s why the most-loved brands in the world rely on us. You'll find us behind the brilliance of disruptive e-commerce players, category redefining fintech’s, technology legends, and more.
Our people are our greatest strength. Ambitious, committed, savvy, and always looking for the best way to make sure the work gets done.
City Connect is part of the Transcom Group since August 2021. It is an omnichannel customer experience specialist with operations in Croatia, North Macedonia, and Slovenia with more than 1200 employees.
Connect with us and become part of our amazing story as our Business Manager.
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Our Business Manager is directly responsible for the profitability and growth of his/her business unit by steering on employee performance management, service quality and client interaction. The primary objective of the position is to build a customer centric team that delivers world class experiences in every interaction.
What’s in it for YOU!
● Opportunity to further develop your skills and career in a highly dynamic international team
● Highly Competitive salary
● Health insurance compensation
● An international and diverse work atmosphere
● A knowable, highly motivated, high achieving, experienced and FUN team
● Travel to our other sites/client locations abroad
● The opportunity to enrich the quality of the project with your experience.
What YOU will be doing:
● Build trust with the client, always deliver amazing client meetings (WBR, MBR)
● Empower and coach your team leaders to build world class teams.
● Collaborate and plan operations with account RTM and TQM.
● Plan the operation 3-6 months ahead.
● Own the ‘operational beat’, weekly and monthly.
● Ensure high employee satisfaction by building trust in the team.
● Have a good understanding of pricing structure and profitability targets, and how you can impact them.
● Ensure a Smooth and profitable operation
● Ensure that targets are set for each employee and empower the team members to outperform.
● Act and adjust, know the result, learn from them, and always improve
What we are looking for from YOU:
● Fluent German language – C1 (English is a plus)
● Successful managerial experience in the Customer Contact (or closely related) industry.
● Strong in setting clear objectives and priorities and stimulating efficiency.
● Able to lead and improve the department efficiency in a professional manner.
● Experience in a strong results-oriented environment.
● Ability to travel.
● You work with an entrepreneurial mindset.
You are bold enough!? Connect with us and become part of our amazing story!
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