Axapta Masters is a Gold Microsoft Partner focused on the “sharp-end” of designing, managing and delivering Microsoft Dynamics 365 implementations, integrations, development, support, upgrade... повеќе за компанијата »

About The Position

We are always looking for ambitious and talented people who want to advance their career options and work on international projects. Now, we are looking for a Customer Service Specialist to become a part of our Customer Service department. Working with us means working on international clients’ projects, working in a friendly environment, and working with a dream team with a ‘sharing knowledge’ culture!

What We Offer

• A full-time position that comes with a competitive salary and individual performance evaluation policy
• Opportunity to gain international business experience working for world high-class companies
• A dynamic, friendly, and supportive environment with a dream team and a ‘sharing knowledge’ culture
• Professional and personal growth training policies with additional courses and certifications
• Additional private health insurance
• Fitness & wellness center to use
• High-quality business equipment and cozy office space
• Two Annual team buildings and regular internal social and sports team events

Your Skills

• Bachelor’s degree, preferably in Computer Science or any related field
• Proficient in Microsoft Office applications
• Great understanding of computer hardware and software systems ( Experience with ERP and CRM systems would be considered a plus)
• Understanding SQL queries or programming language syntax as overall.
• Dedicated to problem-solving
• Positive and professional work attitude
• Excellent interpersonal and customer service skills
• Advanced written and spoken English
• Ability to work with customized working hours schedule
• Responsible, diligent, and proactive.
• Team player with excellent communication skills

Your Responsibilities

• Triaging every request or issue received
• Responsible for ensuring client satisfaction through communication channels
• Making daily, weekly, or monthly reports due to the needs of the clients
• Responsibility to proactively monitor processes within short time ranges
• Analyzing and troubleshooting SQL queries or failed error processes within the software application
• Providing technical support to teams within the organization, and to external clients when required
• Answer queries and monitor issues with software applications and escalate or close tickets, as necessary
• Maintaining and updating technical documents and procedures
• Identifying and resolving technical issues
• Developing reports for teams across the business
• The job role will involve a rotation in 3 work shifts