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Role Overview:  

Lead the day-to-day performance of our Market Research Associate team while architecting the processes, data hygiene, and tooling that underpin Sales Clover’s broader Revenue Operations services. 60% hands-on management of MRAs, 40% RevOps design and systems ownership. You report to the General Manager, Sales Clover Data & Systems.

Core Responsibilities  

1. Team & Talent Management  

• Hire, onboard, and coach a team of 6-10 MRAs
• Establish productivity KPIs (records cleaned/day, enrichment accuracy, SLA adherence) and run weekly performance reviews.  
• Create and maintain SOPs, playbooks, and knowledge base articles that enable scale and consistency.

2. Service Delivery & Client Success  

• Act as escalation point and secondary account manager for all MRA-only & RevOps clients; coordinate closely with GM on renewals and upsell opportunities.  
• Build and enforce a ticketing/queue system to prioritize enrichment tasks and report on turnaround times.  
• Partner with Sales Clover’s SDR leaders to support cross-sell motions and ensure data delivery and integrity for outbound programs.

3. Tooling & Systems Ownership (RevOps)  

• Administer the division’s tech stack (Lusha, ZoomInfo, HubSpot, Clay, Linkedin). Own user provisioning, licence utilization, and vendor relationships.  
• Audit data flows between sources and the Sales Clover warehouse; design rules for de-dupe, enrichment, and normalization.  
• Evaluate new automation or AI tools quarterly and present business cases to the GM.

4. Process & Analytics  

• Stand up a MRA metrics dashboard covering lead quality, record throughput, margin per project, and utilization.  
• Run monthly root-cause analyses on data defects or missed SLAs and implement corrective action.  
• Support the GM in forecasting capacity and staffing needs based on pipeline.

5. Cross-Functional Enablement  

• Deliver enablement sessions for MRA, SDR, etc, teams on list-building best practices and data governance.  
• Contribute to productizing new RevOps offers (e.g., Tool Admin-as-a-Service) by drafting scope, pricing assumptions, and delivery templates.

 Ideal Profile  

• 1+ years managing data or research teams in a B2B environment; background in lead enrichment or sales operations strongly preferred.  
• Hands-on expertise with at least two major B2B data platforms (ZoomInfo, Apollo, RocketReach, Clearbit, Clay).  
• Solid RevOps toolkit: CRM administration (HubSpot/Salesforce), workflow automation (Zapier, Make), reporting (google sheets, excel, Power BI, etc )
• Proven ability to translate messy data into clean, actionable datasets and to coach junior staff to do the same.  
• Comfortable juggling tactical queue management with strategic systems design.  
• Strong written documentation habits; experience building SOPs or knowledge bases.  
• Nice-to-have: SQL basics, Python for ETL, exposure to AI enrichment APIs (OpenAI, Cohere).

Compensation & Growth  

• Base salary: 700 EUR to 1,000 EUR monthly based on experience
• 100% remote work environment with employment and benefits. Employeed in Macedonian company with full state benefits.
• We support Professional-development for certifications (HubSpot Ops, RevOps Co-Op, SQL courses).  
• Clear path to Senior RevOps Manager as the division scales to multiple tooling pods and consulting offers.

Please send you CV's to: [најави се за да го видиш е-маилот]