Coniq is a dynamic, high growth UK-based SaaS company that provides total customer engagement and loyalty services to many of the world’s leading property developers, shopping centres and retailers.... повеќе за компанијата »

Coniq is a dynamic, high-growth UK-based SaaS company that provides total customer engagement and loyalty services to many of the world’s leading property developers, shopping centers and retailers. Coniq powers well over £1 billion of sales annually for its clients, with more than 20 million consumers shopping at 1,800 brands in 24 countries worldwide, and has offices in Europe, the US and the Middle East.

Job responsibilities

This role is primarily responsible for providing statistical analysis on the performance of our receipt scanning function, identifying areas for improvement, and implementing them across multiple clients.

• Identify, gather and prepare data from various sources to analyse, identify trends and report on performance against supplier KPIs.
• Provide ad-hoc data analysis to address specific business issues
• Respond to receipt scanning incidents logged by clients, identify the issue and implement steps to prevent recurrence
• Report on the usage of receipt scanning and provide details of any discrepancies to suppliers
• Collaborate with the receipt scanning provider towards better performance
• Create visual representations of data using charts, graphs, and dashboards to communicate findings effectively
• Prepare reports, where required, to communicate findings to stakeholders
• Troubleshoot incidents following standard procedures, knowledge base and own investigation, and escalate complex incidents to the product manager and/or supplier
• Provide subject matter expertise for the onboarding of new clients into the receipt scanning product
• Any other requests as directed by line management

Job requirements

• Proficient experience with data analysis tools like Excel, PowerBI, Google Sheets and MySQL
• Good communication (verbal and written) with internal and external stakeholders
• Attention to detail
• Team player and interpersonal skills
• Efficient, effective and proactive attitude
• Eager to learn and curious about technology
• Willing to work different shifts, weekends, and Macedonian holidays when required

Job benefits

We offer a generous package, including:

• 20 days holiday plus standard national holidays
• Birthday off
• Private health insurance
• A strong company values framework, including paid leave for volunteering with approved charities
• Free refreshments and snacks in the office
• Regular team building activities
• Training & development allowance
• New employee referral scheme
• Hybrid working that allows you to work fully remote up to 4 weeks per year, from anywhere you like
• Shorter working hours on Fridays

This is a unique opportunity to join a VC-funded high-growth SaaS business where we all share a passion for working together to build a great product and a great company. We are proud of our company culture and invest a great deal in promoting Diversity in the workplace. Together, we come from over 20 nationalities, and as a tech business, we are very proud of our 50/50 gender split.