Coniq is a dynamic, high growth UK-based SaaS company that provides total customer engagement and loyalty services to many of the world’s leading property developers, shopping centres and retailers.... повеќе за компанијата »

Job Requirements

● Good communication (verbal and written) with internal and external stakeholders
● Attention to detail
● Team player and interpersonal skills
● Efficient, effective and proactive attitude
● Eager to learn and curious about technology
● Willing to work different shifts, weekends, and Macedonian holidays when required
● Google workspace: Email, docs, sheets, meet
● Microsoft Excel basic skills (editing, formatting, filtering and sorting information in a document)

Job Responsibilities

This role is primarily responsible for providing assistance to our clients with our receipt scanning function and ensuring that any receipts referred by our suppliers for manual review are completed in a timely manner, maintaining a high-quality standard.
● Respond to receipt scanning manual reviews
● Report on the usage of receipt scanning and provide details of any discrepancies to suppliers
● Collaborate with the receipt scanning provider towards better performance of the automated review
process
● Monitor the Jira support queue and accept or assign tickets based on priority and skills
● Troubleshoot incidents following standard procedures, knowledge base and own investigation, and escalate complex incidents to the second line of support, including the supporting evidence and information for the second line to replicate and fix the issue
● Any other requests as directed by line management

Job Benefits

We offer a generous package, including:
● 20 days holiday plus standard national holidays
● Birthday off
● Private health insurance
● A strong company values framework, including paid leave for volunteering with approved charities
● Free refreshments and snacks in the office
● Regular team building activities
● Training & development allowance 
● New employee referral scheme
● Hybrid working that allows to work fully remotely for up to 4 weeks per year, from anywhere you like
● Shorter working hours on Fridays
 

This is a unique opportunity to join a VC-funded high growth SaaS business where we all share a passion to work together to build a great product and a great company. We are proud of our company culture and invest a great deal into making sure that we promote Diversity in the workplace. Together we come from over 20 nationalities and as a tech business, we are very proud of 50/50 gender split.