KEMET is a leading global company with an excellent reputation in the capacitor industry. Our goal is to be The Electronic Components Company; this means we will be a complete solution provider, and the first company our customers would call to develop, manufacture and market innovative solutions that meet and exceed their needs and expectations.

Our plant at the Technological Industrial Development Zone "Skopje 1", KEMET Macedonia is offering the following excellent career opportunity:

Client Services Engineer

Main Responsibilities

• ·Responsible for the support, ongoing maintenance, administration & troubleshooting of KEMET’s desktop & laptop client infrastructure environment;
• ·Test, maintain and standardize desktop & laptop OS & software environment, deploying automated OS & software images. Maintain procedures that automate tasks within the infrastructure. Support and maintain both KEMET Macedonia and Bulgaria production plants to include laser and barcode printers and scanners;
• ·Work with a global client support team and support users in a local corporate environment and remotely from all KEMET locations around the world; 
• ·Assist with resolving 2nd & 3rd level client problem tickets.  Support of remote users;
• ·Maintain existing and publish new documentation for the implementation and support of client technologies deployed.

Required Qualifications

• ·B.S. in Computer Science or related or extensive industry experience considered;
• ·Extensive experience with Microsoft Windows 7, 10 and XP installation, troubleshooting and configuration. Ideally will have experience with Apple Mac OS X in a support capacity;
• ·Solid experience with using and troubleshooting Microsoft Office 2010, 2013, 2016 Click-To-Run;
• ·Extensive experience with desktop and laptop hardware (experience with Lenovo and Dell hardware a plus);
• ·Knowledge of networking, network topologies, and back-end infrastructure;
• ·Knowledge of DNS, DHCP, SMS, TCP/IP, NAT, Scripting, and antivirus software;
• ·Excellent problem solving, troubleshooting and analytical skills;
• ·Ability to work independently or as a team;
• ·Excellent written and verbal communication skills;
• ·Experience creating technical documentation;
• ·Time management and prioritization skills;
• ·Ability to interact with senior management;
• ·Ability to work under pressure and to meet tight deadlines.

If you are interested and have the required knowledge and skills, please send your application (CV and Cover Letter), by May 05, 2018 with subject line Client Services Engineer

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