За компанијата: Matrix Global is the offshore/nearshore professional services division of Matrix IT (Israel’s leading IT Company with more than 8,000 employees – www.matrix.co.il). We offer holistic solutions and outsourcing... повеќе за компанијата »

There is nothing ordinary about working at Crazy Labs. Innovation is key to what we do and since we are rapidly growing, things move fast. Crazy Labs is one of the leading mobile gaming companies worldwide, with over 2.8 billion downloads.

We are currently seeking a Customer Support to work across cutting-edge mobile technologies in a dynamic and rapidly moving environment. 

You will be responsible for building and maintaining relationships with players by providing prompt and accurate service via several different channels.

 

Responsibilities:

• Handling customer support (e-mail and store reviews) on a daily basis
• Monitor customer cases, app ratings and reviews; proactively find ways to respond to customers and provide product information
• Prepare reports with results to management and app owners
• Assist players in resolving technical problems with the games
• Answer gameplay inquiries and help sort out gameplay issues
• Check updates and clearly understand newly released content for the games
• Go the extra mile to engage users through social support
• Provide user feedback analysis within the company, and make product recommendations
• Manage our Beta Testers community (communicate with studio managers, send beta versions to testers, maintain the community, monitor campaigns and send feedback reports)

You’ve got:

• A Bachelor's Degree (English Language/E-business/Marketing/ - advantage)
• Outstanding written and spoken English is a MUST
• You are a fast learner, you take initiative and are awesome at troubleshooting 
• Creative thinking and ability to solve complicated problems
• Technical orientation
• Proven customer support experience (must) 
• Familiarity with gaming world - (advantage)
• Service orientation
• Ability to multitask and manage time effectively
• Ability to work under pressure
• Team-player attitude
• Fanatical attention to detail
• Desire to never stop learning!