Motivi in the name of it's customer is offering vacant job position as:

Customer care specialist

General inputs:

• Job position: Customer care specialist,
• Working hours: Monday – Friday (23:00-07:00),
• Contract duration:  3 months (starting period; with an opportunity for renewal),
• Location: Remote work from home (weekly coordinative meetings at the office),

We offer the following:

• Multicultural and exciting working environment working for a global product,
• Competitive salary,
• Renewable employment contract, possibility to become permanent,
• Career development.

Responsibilities:

• Reply to inquiries via telephone, e-mail and live chat,
• Use available resources efficiently to assess the customer’s issue and recommend valid solutions,
• Build and manage long lasting customer relationships (account ownership),
• Escalate unresolved issues to the appropriate Department Manager or supervisor,
• Record details of each customer interaction and any actions taken into the CRM,
• Follow up on any customer issues requiring additional research,
• Maintain adequate knowledge of all internal software and systems,
• Manage customer inquiries for all products and services and ensure timely resolution for same,
• Develop and administer performance metrics for customer care services,
• Coordinate with various departments and customer and resolve all technical and operation issues,
• Provide support to customer care applications and ensure satisfaction for same,
• Secure subscription renewals and identify account development potential / new sales opportunities,
• Analyze customer care feedback and recommend improvements in customer care services.

Knowledge, Skills and Abilities:

• Excellent written and verbal communication skills,
• Excellent interpersonal skills,
• Ability to prioritize and integrate a proactive approach to assignments,
• Team player, fast learner, ambitious to advance and grow, good listener,
• Strong analytical, problem solving and decision-making skills,
• Effective organizational and time management skills,
• Proficiency in written and verbal English required.

Education and Experience:

• Previous experience with customer service is a plus,
• Working knowledge of MS Office Suite,
• Experience with Microsoft Dynamics CRM 365 is a plus.

All interested candidates, please send your resume at the following mail: kariera@motivi.mk