Department

Sales and L&D

Office

Skopje

Working Hours

Sunday – Thursday / 07:30 – 15:45

We are seeking a highly organized and detail-oriented Sales Support Coordinator to support the daily activities and responsibilities of our successful Sales Champions. The ideal candidate will be proactive, resourceful, and capable of managing a wide range of administrative tasks with precision and efficiency.

Required Qualification:

• Bachelor’s Degree (General, Economics, Law, Communication, Languages) OBLIGATORY
• English Language Proficiency (Business English, both written and spoken)
• Master’s Degree (recommended)

Required Experience & Critical Development Experiences:

• Previous PA experience, experience in administrative roles, secretarial work, or office management is valued.
• Previous sales experience with successful track record.
• Successful management  at least one Key Accounts.
• Strong organizational skills are crucial for managing calendars, schedules, and various tasks efficiently.
• Excellent written and verbal communication skills are essential for effective interaction with the internalk and external stakeholders.
• Experience in roles involving communication, such as customer service or receptionist positions, is valuable.
• Familiarity with office software such as Microsoft Office (Word, Excel, PowerPoint) and email systems.
• Experience with calendar management tools and other relevant software is a plus.
• Experience in roles requiring confidentiality, such as executive assistant positions, is beneficial.
• Being proactive and taking initiative to anticipate needs and solve problems without constant supervision is highly valued.
• The Support roles can be dynamic, requiring flexibility and the ability to adapt to changing priorities.
• Effective time management skills are crucial for handling multiple tasks and priorities
• Experience in customer service roles can contribute to strong interpersonal skills

Major Responsibilities:

1. Administrative Support:

• Assist in the preparation of sales proposals, presentations, and contracts.
• Manage and organize sales-related documentation and files.
• Handle email correspondence and maintain accurate records of customer interactions.
• Create and collect Attendance Reports ( coordinate this information between Design for certificates, Campaign invoices and Finance unit and attendance reports from Event management)
• Managing the process of registration of deals in Popleads
• GP calculation for all public and in-house courses.

1. 2. Customer Interaction:

• Act as a liaison between customers and the sales team, addressing inquiries and providing information as needed.
• Assist in managing customer accounts and maintaining up-to-date customer information.
• Create and send Confirmation letters for accounts where are mandatory by client

1. 3. Sales Coordination:

• Coordinate sales meetings, including scheduling, agenda preparation, and follow-up activities.
• Collaborate with internal teams to ensure timely delivery of products or services to customers.

• Coordinate confirmation and orientation of delegates of all cross sell deals.

1. 4. AR Management

• Manage AR of every campaign on Public and In-house courses.
• Generate and send accurate and timely invoices
• Collaborate with all stakeholders to ensure invoices reflect contractual terms.
• Communicate and enforce payment terms to customers.
• Implement a systematic process for collections, including sending reminders and follow-ups.
• Ensure accurate and timely application of payments received.
• Maintain up-to-date and accurate customer records in Popleads and Zoho.
• Regularly analyze and manage the aging of receivables.
• Work closely with the AR team and finance to identify and resolve overdue accounts.
• Collaborate with finance to resolve invoice disputes.
• Generate and analyze AR reports to provide insights into receivables performance
• Address customer inquiries and provide assistance related to billing and payments.
• Check payment status on all delegates per session. Follow up and check on payment with Coordinate if PO is in place or expecting dates of payments with clients.

1. 5. Data Entry and Reporting:

• Enter and update customer information in Popleads
• Generate regular reports on sales activities, leads, and performance metrics.
• Check and coordinate if information is correct on Popleads, Calendar and Website  

1. 6. Social Media Platform Management

• Develop a strategy for engaging with the audience on Linkedin.
• Share your expertise by creating and publishing articles on LinkedIn.
• Respond to comments, messages, and mentions promptly on every post.
• Generate compelling and visually appealing content, relevant to the L&D industry.
• Incorporate a mix of images, videos, graphics, and text-based posts.
• Implement a hashtag strategy to increase content visibility.
• Use relevant and trending hashtags in posts.
• Engage in conversations and contribute meaningful insights.
• Like, comment, and share relevant content from your network.
• Share professional updates, achievements, and industry insights.
• Follow thought leaders and influencers in your industry.

1. 7. Inquiries Processing:

• Assist in processing sales inquiries, tracking shipments, and resolving any issues related to order fulfillment.

1. 8. Market Research:

• Conduct research on industry trends, competitor activities, and potential leads to support the sales team's strategies.

1. 9. Event Support:

• Assist in the planning and coordination of public, in-house and LVT courses..
• Manage logistics and provide on-site support during events as needed.

1. 10. Communication:

• Communicate effectively with team members, customers, and other stakeholders.
• Provide timely updates and reports to the sales team and management.