Our Client is SOS Children’s Villages International www.sos-childrensvillages.org

SOS Children’s Villages International is the umbrella organisation for over 130 SOS Children’s Villages associations worldwide. As a non-governmental social development organisation, it helps children without parental care and families in difficult living conditions through services in care, education and health.

SOS Children’s Villages International for the needs of Finance & Controlling Systems unit in Innsbruck is seeking a committed

FCS Software Support Engineer (f/m)

position based in Skopje

Main duties and areas of responsibility:

• Assist end users to fully exploit software functionalities of the software products Dynamics NAV and LUCY and the ERP Microsoft Dynamics 365 once in place
• Treat issues reported by the users and collaborate with the IT product team in Innsbruck to resolve issues entered into the service desk
• Establish a good relationship to software key users
• Develop and update product documentations and training material as well as conduct trainings for end users

Required knowledge and capabilities:

• Previous experience in IT service delivery, software training and key user management
• Knowledge and a working experience of at least 1 year with Dynamics NAV (ideally version 2013) would be an asset
• Professional command of MS Excel
• Excellent communication skills and command of English
• Analytical and proactive mind-set to drive best-practices and the use of common processes
• Openness for intercultural diversity

Preferred knowledge and capabilities:

• Knowledge of finance / accounting to better comprehend issues and needs of users
• Knowledge of Dynamics 365 / Dynamics AX
• Attentive to details and critical thinking
• Willingness to travel to other SOS affiliates in case needed

Offer:

• Work in international, agile, creative, and innovative IT product teams, opportunities for further training
• Full-time employment, initial work contract on 6 months with an opportunity for indefinite work contract afterwards
• Competitive salary - the actual annual salary depends on qualifications and professional experience
• Development and or promotion possibilities: Maintain and steer the key user network; Software Analyst (FCS Advisor);

If you are interested and motivated for this position, please send your CV and Cover Letter in English language to [најави се за да го видиш е-маилот] Application deadline: 10 February 2019. In the subject line of your e-mail please refer to the job title FCS Software Support Engineer.

All applications will be proceeded in strict confidentiality. Only short-listed candidates will be contacted for further interviews. For any questions you might have, please feel free to contact Executive Search Consulting at (02) 2700-425.