The Trainer is responsible to develop and foster the skills required in order that the Customer Service Representatives (CSRs) acquire and consolidate the knowledge and competences needed to obtain the required quality and the results established by the service to which they are assigned.

Join us as a Trainer!

Your tasks will be:

• Prepare, organise and impart training courses to new CSR recruits, new products, retraining, procedural
  protocols and all contents related with the service and/or product negotiated with the client;
• Мonitor and assess the candidates who commence training with a view to becoming CSRs, preparing established assessment reports, reporting the profile evaluated in comparison with the level of knowledge acquired, competences and attitude, both to his/her area head and to HR;
• Supervise and support the performance of the CSRs who join the service, fostering and compensating the shortcomings detected, and reinforcing training for success in the performance of functions, implementing procedures, which favour adaptation to work posts;
• Monitor, analyse and permanently assess performance and results (quality and objectives) obtained by the CSRs at individual and team level, designing action proposals in order to boost performance and, consequently, service results;
• Attend meetings with the Client and receive the required training and information, responsible for being up to date with new procedures, products and services in order to make a correct analysis of training needs and guarantee optimum results in the different training sessions in which he/she participates;
• Present the proposed action plans devised, collaborating with service and training heads, in the preparation of improvement plans defined in order to achieve the professional development of the CSRs and their continuity in the service, with the obtainment of the established objectives;
• Prepare and design, in conjunction with the departments involved, the training manuals and presentations used in the training sessions, and update the training material;

What's in it for YOU!

• Building career in an international and dynamic environment
• Possibility of a work advancement
• Continuous development
• Pleasant work atmosphere and friendly team spirit
• Full support while onboarding
• Attractive salary

What we are looking for:

• Minimum studies: University diploma or degree (Training, Sociology or similar) or equivalent;
• Knowledge/Specific training in Effective Presentations and in Communication Techniques;
• Courses in Teaching Methodology, Postgraduate Certificate in Education, Training and/or Coaching Techniques are an advantage;
• German: C1 level (Advanced/Expert);
• English: C1 level (Advanced/Expert);
• Office package (Word/Excel/PowerPoint): High level;
• Google Apps: High level;
• E-mail Communication: High level;
• Presentation/coaching skills: High level;
• Focus on Results, Focus on Quality;
• Shown knowledge of procedures related to the project;
• Great results in work so far (key KPIs);

If you are interested in this offer, please send us your CV to  [најави се за да го видиш е-маилот]