Do you enjoy working with others and motivating them to do their best? Are you known for your positive energy and work ethic? You might be a great fit for this role!

Join us as a Senior Team Leader!

Teach by example

• Be an expert in monitoring and evaluating the quality of work of your team members
• Provide daily mentoring and coaching for your team members
• Adapt your management style to individual's needs
• Ensure a high degree of motivation in the team
• Take responsibility for the team’s performance and work
• Create an environment suitable for success by promoting and recognizing each person’s initiatives and efforts
• Continuously educate and coach your team member with the goal of achieving targets and expectations
• Set individual goals for each team members
• Monitor the work of agents and ensures a prompt feedback
• Successfully coordinate tasks and responsibilities to different stakeholders (team members, overheads, clients).

​What's in it for YOU!

• Building career in an international and dynamic environment
• Possibility of a work advancement
• Continuous development
• Pleasant work atmosphere and friendly team spirit
• Full support while onboarding
• Full-time job (40h a week) ​

What we are looking for:

• Previous team leadership experience is required (3+ years)
• Necessary experience in the call centre experience
• Fluency in Italian and English (min C1 for both) is required
• Minimum studies: Compulsory Secondary Education; further education is an advantage
• Familiarity with CRM systems and customer-oriented mindset
• Ability to multi-task, prioritize, and work independently in a fast-paced environment
• Excellent communication, problem-solving, and relationship-building skills
• Strong IT skills