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TeleTech [previously known as Sofica-Group], is the fastest growing BPO Company on the Bulgarian market. Our experience allows us to provide services to leading local and global clients.
At TeleTech, we are proud of our team of young and talented multilingual speakers. Our employees join a global team of 40,000 who speak 49 languages in 80 countries. We provide learning and development opportunities that give them, a growth oriented culture, and a stimulating and positive work environment.
When you join our team, you are more than just an employee. You are a member of the TeleTech family. That's why we offer benefits and perks that support your quality of life, goals and future needs.
We are inviting you to join our team as a:

Customer Support Specialist fluent in French

Working time: on shifts (24/7)

Holding the position you will ensure the Customer Satisfaction in order to guarantee the quality of the service. Managing customer expectations is a key part of your performance.
You will be the first point of contact for the customers by creating new cases, solving or escalate as per predefined Service Levels (trough e-mail and phone)Your main responsibilities will include:

Respond to emails and phone calls promptly and in accordance with established procedures;

• Provide technical support to customers (trough e-mail and phone)
• Tracking the cases and CSAT results following the processes
• Follow up with the customers until problem is resolved
• Monitor the relevant queues
• Follow up on cases assigned, creation of new cases according to the processes

To be suitable candidate you need to possess:

• Excellent level of French language 
• Good knowledge of English language
• Excellent customer handling skills
• Excellent communication skills
• Ability to prioritize tasks and work with minimum supervision
• Experience in customer handling or IT background will be an advantage

We can offer:

• Initial training and ongoing training programs
• Excellent career opportunities
• Comfortable working place in high class business location
• Competitive remuneration
• Working in a team of professionals
• Enjoyable atmosphere

 Then be part of our global team of more than 40,000 employees in over 18 countries worldwide!
If you want to work in friendly working atmosphere with opportunities to learn and develop your skills, please send your resume in English to: [email protected]

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