Are you a resourceful Technical Support Engineer?

Singular is an international IT company developing one of the most innovative software in the iGaming industry. We continuously strive for improvement by using novel technologies and agile development processes. Founded in 2009, Singular has grown from a start-up of 7 to an enterprise of 100+ employees located in 4 offices worldwide.

The Support Engineer is responsible for:

• Support of systems and users of systems that require intervention within a specified time frame
• Answering support cases reported through the Service Desk system, e-mail, or phone call
• Resolving problems in the field of qualifications in the shortest possible time
• Analyze, categorize, escalate and record activities and resolution of problems and incidents
• Observe and monitor systems health and proactively engage to prevent services outages
• Assist company employees in case of problems related to the company production environment (workstation, servers, network, cloud services, security)
• Help the development team establish an environment and procedures for testing the quality, performance, and capacity of the systems.
• Preparation of technical documentation and working instructions related to systems in the field of operation
• Work in shifts, on-call, and duty shifts during weekends and public holidays.

Preferred qualification, knowledge, and experience:

• Excellent knowledge of English, spoken, and written. – min CEFR Level B1
• Working experience in Linux terminal and extensive knowledge of Linux commands
• Basic knowledge of Apache and MySQL in Linux deployed environments.
• Knowledge of network standards and experience in connection and configuration of LAN, WLAN, Broadband WAN, etc.
• Knowledge of the operation and configuration of network services (IPv4, IPv6, TCP, UDP, DHCP, DNS)
• Experience in the development of shell scripts (bash, awk, python …)
• Knowledge and experience in working on virtualization platforms

You fit ideally if you…

• love gaming
• studied Computer science
• are a PlayStation master

Why you should apply

We nurture a teamwork environment where ideas are communicated, and knowledge sharing is encouraged. We appreciate the talent and inspire constant self-improvement. We constantly search for progressive thinkers, creative doers, game-changers, visionaries, and groundbreakers who never settle for mediocrity. These are some of our outstanding benefits:

• Challenging projects
• International work experience
• Training and learning
• Travel opportunities
• Competitive salary
• Private Health Insurance