Based in the heart of New York City, with over 150 team members worldwide, Slice is one of the fastest growing companies in the country. When you order pizza from a place in your neighborhood, you support a local business.
For their offices in Ohrid (and Debar), Slice offers the following new and exciting career opportunity:
HEAD OF PARTNER MANAGEMENT
ОПИС НА РАБОТНОТО МЕСТО
Execute on company strategy for our restaurant facing teams, including Account Management and Call Center;
Develop the organizational structure for our growing restaurant facing teams spread over multiple offices in Macedonia;
Work closely with our Global Head of People to recruit, train, and develop all employees in the partner management organization;
Establish quarterly performance goals for each team and closely monitor performance;
Develop a deep understanding of our restaurant network and ensure we are always making decisions with our partner’s needs in mind;
Represent the partner management teams in cross-functional efforts;
Support our product team on the exploration and execution of improvements to our partner management tools;
Continuously improve processes and tracking to increase the team’s efficiency;
Set up listening sessions for calls, and meet with team leads weekly to provide feedback;
Develop ongoing job training to improve employee performance.
ПОТРЕБНИ КВАЛИФИКАЦИИ
3+ year’s management experience;
Excellent written and verbal English skills;
Proven ability to be an effective leader;
Experience building and training account management or customer service teams;
Ability to work with remote teams and across time zones to develop a cohesive work environment;
Ability to analyze and leverage data to make decisions;
Effective analysis and problem solving skills;
Exceptional Communication and Organization Skills.
ПРОФЕСИОНАЛНИ ЗНАЕЊА И СПОСОБНОСТИ
Efficient communication and coordination skills;
Responsibility and problem-solving abilities;
Increase order volume driven to existing restaurant network;
Set up a learning and development program including monthly job training;
Increase the Restaurant NPS Score;
Improve partner relationships to reduce the number of cancellation requests.
ДОПОЛНИТЕЛНИ ИНФОРМАЦИИ
At Slice we're living the dream, with so many pizza parties (yes, we said pizza parties!), unlimited vacation, incredible benefits, and the opportunity to help your favorite local pizzeria succeed.
If you feel that you have the necessary experience and are interested in this amazing opportunity, please send your CV in English with the position title you are applying for in Subject of the following e-mail address: [најави се за да го видиш е-маилот]
All received applications will be considered in strict confidentiality.
Only short-listed candidates will be contacted for an interview.