Customer Support Specialist 

Vita Media Group in Skopje is looking for a full-time Customer Support Specialist to join the CRM team.

Responsibilities:

• Providing support for the users for all the issues they might have during evening hours (6pm-1am CET) and peak-time during the weekends

• Identifying customer needs and helping customers use specific features

• Monitoring and resolving customer complaints on social media and chat

• Deliver the bonus packages upon users’ request

• Informing customers about new offers, features, functionalities

• Analyzing and reporting product malfunctions

• Daily testing of the transactional emails for broken links, flow and text issues

• Implementing minor improvements for the transactional emails.

Requirements:

• Experience as a Customer Support Specialist or similar Customer Support role

• Stable internet connection between 6 pm. - 1 am, and weekends

• Experience using help desk software and remote support tools.

• Understanding of how CRM systems work

• Familiarity with the iGaming industry is a plus

As well as:

• Show enthusiasm, passion, and curiosity.

• Know how to prioritize and be adaptive to change.

• Excellent communication and problem-solving skills.

• Have the desire and willingness to learn new skills.

• Patience when handling tough cases.

Perks:

• Opportunity to build and grow a career in the iGaming industry;

• Proactive and helpful colleagues a really fun team to work with;

• Private health insurance;

• Various company events and team buildings.

Check out our web for more information and apply today by sending your application to [најави се за да го видиш е-маилот]