We are looking for an Account Manager to join our team and be the right hand to our Senior Account Manager. The ideal candidate needs to be a people person, patient and have excellent customer service skills.

Responsibilities:

• Manage a dedicated portfolio of clients in the factoring business unit.
• Build and maintain strong relationships with existing clients by giving personalized financing advice, addressing concerns, and delivering exceptional customer service internally and externally via telephone, email and written correspondence.
• Assist in the onboarding/application processes of new clients.
• Monitor client’s activity within the portfolio, track client’s performance based on key indicators and create tailored factoring solutions or offer/cross-sale other products/services when needed.
• Collaborate effectively with the team of Account Executives based on portfolio considerations.
• Make recommendations to AE’s on whether to approve, hold or deny purchase of specific invoices based on verification and credit results.
• Review and correct client load submissions for regular invoice funding when needed.
• Review clients’ A/R aging, resolution of Disputes, Open Credits, Post Verifications and Confirmations on accounts as needed.
• Responsible for ensuring all advances and loans comply with loan policy and approved structure.
• Effectively communicate with team members, debtors, clients and management.
• Maintain confidentiality of client information.
• Perform other duties as assigned, including special projects.

Skills:

• Professional customer service, Microsoft Office skills to effectively process client and collateral requests related to servicing a growing invoice portfolio.
• Ability to multi-task and stay focused at high levels of productivity.
• Ability to provide excellent customer service while meeting funding deadlines.
• Capability to remain calm and empathetic when dealing with customers.
• Excellent verbal and written communication skills.
• Ability to understand and follow written and verbal instructions and directions given by the manager.
• Excellent phone etiquette.

Requirements:

• A high school diploma or equivalent is required. A bachelor’s or associate degree or some college courses is strongly preferred.
• Minimum of (1) year of relationship management or customer service experience in a fast-paced work environment.
• Freight, transportation or general factoring, or logistics industry experience is preferred.
• English language with high proficiency.
• Comfortable with working Mon-Fri, 15:00-23:00h (US working hours)

What do we offer:

• Fancy offices in the city center.
• Excellent growth and advancement opportunities.
• Positive international work environment.
• Additional private health insurance.
• Paid training which will cover: Industry terms, product overview, software training, and more.
• Day off for your birthday.
• FitKit membership.