Verint is a leading global provider of security and intelligence data mining software which help organizations simplify and modernize the way they engage customers through their contact center, branch, back office and marketing departments. Verint delivers its Actionable Intelligence solutions through two operating segments: Customer Engagement Solutions™ and Cyber Intelligence Solutions™.

Currently we are looking for someone to join their brilliant team in Skopje as:

• MIGRATION/INTEGRATION TECHNICIAN

JOB DESCRIPTION

• Use of migration tools to track and co-ordinate device and O365 migrations;
• Migration of workstations from legacy domain to Verint domain using assigned toolsets;
• Migration of employees from Legacy mail, and storage solutions to Verint O365 platform;
• Use of Microsoft O365 Management Console specifically assigning licenses and use of Exchange O365 Admin console;
• Use of Airwatch for mobile phone migrations to Verint O365;
• Responsible for Windows 7/10 & VDI integration support and short term post migration support;
• Provide technical support during Windows 7/10 and VDI integration testing phase;
• Resolve issues generated via Support ticket management system (Service Now);
• Liaison with other technology teams across the firm to ensure all issues are resolved;
• Other duties as assigned.

QUALIFICATIONS

• Experience with general deskside support;
• Experience with supporting Windows 7 and 10 along with Virtual Desktops (VDI);
• Experience with a previous large scale migration project a plus;
• High fluency in English.

PROFESSIONAL KNOWLEDGE AND SKILLS

• Ability to cope under pressure;
• Attention to detail;
• Excellent customer facing skills, comfortable working with all different levels of staff;
• Ability to work outside of normal business hours;
• Strong problem solving skills and a drive to be proactive and work independently;
• Strong team and collaboration skills.

ADDITIONAL INFORMATION

The Migration/Integration Technician will be responsible for assisting end users and driving the migration of workstations from legacy networks to the Verint domain/network along with migration of email from legacy systems to Verint’s O365 platform.  This will include using appropriate migration tools along with executing defined steps to complete user migration activities and troubleshoot and support any issues encountered in the migration process.  In addition, this role will support the migration and activation of mobile devices to connect to the Verint O365 mail platform via Airwatch.

If you feel that you have the necessary experience and are interested in this amazing opportunity, please send your CV in English on the following e-mail address:  [најави се за да го видиш е-маилот] .

Application deadline is 23/07/2019.

All received applications will be considered in strict confidentiality. 
Only short-listed candidates will be contacted for an interview.