Based in the heart of New York City, Slice connects the proud pizza makers with customers who are just as passionate about their pizza. In Macedonia, the Slice team is in direct contact with their U.S. partners and customers on a daily basis. Their teams in Ohrid and Debar work hand-in-hand with their New York City office to coordinate support, marketing and information efforts.

For their office in Ohrid Slice seeks driven individuals to fill in the role of:

• Senior Account Management Operations Manager

JOB DESCRIPTION

•  Responsible for improving operational efficiencies through streamlining operations for the Account Management team;
• Work closely with the Head of Partner Operations to plan and execute on strategic initiatives for the Account Management team;
• Develop, coach, and train the Account Management leadership team;
• Establish and track performance goals for each team;
• Set up and track reporting on all key metrics to empower teams and measure operational performance;
• Monitor and oversee workload capacity of each team member and allocate resources accordingly;
• Optimize the workflows of each team to drive productivity and reduce costs;
• Responsible for driving and reporting on operations data ensure department is meeting pre-established targets and take necessary steps when targets are not being met. Recommend measures to improve service methods, working conditions, and increased efficiencies;
• Collaborate with the product team to identify the needs of the partner operations teams and prioritize enhancements or fixes;
• Represent the Partner Operations team in cross functional efforts by providing updates on progress and communicating any team needs;
• Communicate effectively at all levels in the organization in order to foster a collaborative work environment;
• Promote company initiatives and encourage team involvement and communication between the Ohrid, Diber, Belfast and NYC offices;
• Continuously analyze and suggest improvements to existing processes, workflow, and management initiatives;
• Supports the recruitment and interview process of new hires.

QUALIFICATIONS

• College Degree;
• 2 or more years of management experience in sales and/or operations;
• Strong written and verbal English skills;
• Strong PC skills (MS Office, Google) with the ability to quickly learn new software.

PROFESSIONAL KNOWLEDGE AND SKILLS

• Experience managing large teams;
• Passion for operations, sales, cross functional support, and workflow management;
• A deep understanding of the U.S culture and work practices would be an advantage.

ADDITIONAL INFORMATION

Slice has a work environment that promotes diversity, embraces change and provides leadership opportunities to every team member.

What to expect from Slice: competitive salary, full insurance and benefits, 40 hr. work week, collaboration with NYC industry experts, team outings/excursions/pizza parties

If you are looking to make a move and are a highly motivated professional who welcomes new challenges, please apply on:  [најави се за да го видиш е-маилот]

Application deadline date is: 01/05/2018

All received applications will be considered as strictly confidential.