Do you possess a natural talent for inspiring others and a genuine passion for helping them reach their full potential? Is your positivity contagious, and do you consistently demonstrate an exceptional work ethic? If you're nodding in agreement, we have an exciting opportunity that's tailored just for you!

Join us as a German Speaking Team Leader!

Successful Team Leader:

• Teaches by example, setting a stellar standard for their team;
• Is an expert in monitoring, evaluating and elevating the quality of work delivered by their team members;
• Provides daily mentoring and coaching for their team members and is dedicated to the growth and development of their team;
• Adapts their management style to individual's needs;
• Ensures a high degree of motivation in the team and keeps their team fired up and ready to conquer challenges;
• Takes responsibility for the team’s performance and work;
• Creates an environment suitable for success by promoting and recognizing each person’s initiatives and efforts;
• Continuously educates and coaches their team members towards achieving targets and exceeding expectations;
• Sets individual goals for each team members and guides them towards achievement; 
• Monitors the work of agents and ensures a prompt feedback;
• Successfully coordinates tasks and responsibilities to different stakeholders (team members, overheads, clients);

What's in it for YOU!

• Competitive salary: your work will be rewarded with an attractive compensation package;
• Private health insurance
• Full support while onboarding: our comprehensive onboarding support ensures you're well-guided from the get-go;
• Continuous development: experience ongoing personal and professional development as we nurture your growth through continuous learning opportunities;
• Possibility of a work advancement: we're here to guide you towards a brighter future, with plenty of opportunities to move forward in your career;
• Opportunity to gain international experience, as you'll interact with colleagues from across the region;
• Pleasant work atmosphere and friendly, supportive team spirit;

What we are looking for:

• Minimum studies: compulsory secondary education; 
• Bachelor's degree, vocational and/or university training is an advantage, together with training related to the typology associated with the service assigned to the work post;
• Minimum C1 level of German;
• Fluent English;
• Excellent IT skills;
• Familiarity with CRM systems and practices;
• Knowledge of the client organisation product is an advantage;
• Customer orientation and ability to adapt/respond to different types of characters;
• Ability to multi-task, prioritize, and manage time effectively;
• Excellent verbal and written communication skills as well as listening skills and ability to demonstrate tact and patience with callers;
• Ability to analyse and solve complex issues that may require research and creative solutions, making sound decisions with limited supervision;
• Ability to work with minimal supervision in a fast-paced environment;
• Ability to maintain the highest standards of confidentiality and display professional ethical conduct;
• Demonstrate a process-improvement mind-set and self-driven approach with a can-do attitude toward both internal and external customers;
• Exceptional relationship-building skills and ability to work in a team of peers;

If you're keen to join us, kindly submit your application via the following link: https://cityconnectnorthmacedoniatranscom.recruitee.com/o/german-speaking-team-leader-mf-2-4 by the deadline of October 6, 2023. Please note that we will only consider applications submitted through this application form.