Do you know that behind the most memorable travel experiences, there are teams making sure everything runs smoothly? Tourism has never been more dynamic, and with us, you can be part of a story that connects travelers to unforgettable experiences. As a Supplier Experience Specialist, you will be part of a team providing support to the global network of partners of one of the world’s largest tour operators, contributing to a seamless travel experience for millions of travelers around the world.

What we offer:

• Work from home: opportunity to work remotely after successfully completing one month in our Skopje office;
• Working hours: full-time including various shifts across 24/7 coverage;
• Paid training: we invest in your professional growth;
• Monthly performance bonuses: we recognize and reward your hard work;
• Referral bonuses: share your experience and be rewarded;
• Private health insurance: your health is in good hands;
• Free online psychological counseling: we care about your mental wellbeing;
• Company events, training, and workshops: learn, grow, and have fun with us;
• Employee discounts: enjoy the perks offered by our partners;
• Access to our corporate learning platform: learn something new every day;
• Career development: build your path to success with us;
• International environment: collaborate and share experiences with colleagues from around the world;

Join us as a Supplier Experience Specialist!

Your day-to-day will include:

• Daily use of English: provide support to our global network of business partners;
• Communication with business partners via phone, email, and chat regarding payments, platform logins, product postings, performance, reviews, and onboarding processes;
• Handling technical requests submitted by business partners;
• Participation in special projects (e.g., product creation) and collaboration with other teams;

What we’re looking for:

• Excellent command of English (minimum C1 level);
• Additional languages such as German, French, Italian, or Spanish are a plus;
• Advanced computer skills;
• Experience with support platforms such as Zendesk, Jira, and CRM systems;
• Previous experience in tourism, hospitality, or customer support is a plus;
• Excellent communication skills;
• Ability to multitask, prioritize, and manage time effectively;
• Flexibility and adaptability;

Life at Transcom:

At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.