Matrix Global is growing - we have several positions open in one of our incredible teams here in Macedonia.Currently, we are searching for a Junior- Technical Support Engineer– read the description below and apply if you are ready for a new and challenging professional opportunity.
Responsibilities:
•Provide 24/7 technical support to partners and customers who are using our enterprise software.
•Provide support for pre and post sales activities.
•Design and develop process automation content using unique authoring tool.
•Perform product installations and implementation.
•Own customer technical issues from initial report to resolution, communicating with customers regularly regarding issue status.
•Work with Tier 2-4 to resolve complex issues.
•High availability – support real-time systems for global partners and customers
Requirements:
•Minimum 1 year of technical support experience for enterprise software.
•B.Sc. in Computer Engineering, Computer Science or related Engineering field – an advantage
•Experience with system implementation and deployment, including system configuration and troubleshooting in a client-server environment.
•Outstanding customer facing abilities and verbal communication skills.
•IT knowledge/background required.
•Strong analytical and troubleshooting skills.
•Strong written and documentation skills.
•Excellent spoken and written English and Russian.
•Any dev experience in any language will be an advantage.
Personal Attributes:
•Passion for troubleshooting client problems and satisfying customer needs.
•Self-motivated, with a sense of urgency and efficiency and a strong work ethic.
•Excellent interpersonal skills.
•Fast learner, creative thinker and able to solve problems.
If you are looking for a challenging environment where you can prove your skills and master new technologies, Matrix Global is the right place for you!
As most work is carried out remotely, the main work place will be in our Skopje office, located in the center of the city.
All interested candidates can send their CV at [најави се за да го видиш е-маилот] .
What can we offer?
- Nice office in the center of the city;
- Membership for fitness, swimming pool, Pilates etc.;
- Special employee surprises every month;
- Happy hour party every second Friday;
- Trips to Israel;
- Working with highly skilled colleagues, with knowledge ranging from development, project management to cloud architecture;
- Challenging projects in different industries;
And most importantly – we are fun to work with!
+ we offer a stimulating environment and motivating employment packages.
Matrix Global is committed to diversity and inclusion within its workforce, and encourages qualified female and male candidates from all religious, ethnic and social backgrounds to apply.