Setup Manager

location: Skopje

BtoBet, a leading iGaming technology and platform provider, is seeking to recruit a Setup Manager to join its ranks on a full-time basis. The role description entails thru understanding of the company’s business model (technical and financial) to secure successful on-boarding of new clients and partners.

As a Setup Manager in Btobet, you should be an excellent communicator, able to work with technical and operations teams and build bond with customers. We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills. Ultimately, you’ll maintain strong relationships and keep our partners satisfied and engaged during the setup phase and successfully hand over them to the Support phase for the long-run.

Job Description

Scope of work

• Responsible for new clients’ on-boarding, from setup and configuration phase until starting with live operations.
• Coordinator, facilitator and integrator between all stakeholders involved in the Setup phase of a client’ on-boarding process.
• Defining, optimizing and implementing set of procedures and activities ensuring smooth partners’ on-boarding.
• Work cross-functionally to proactively identify issues, prioritize partner requests, and provide excellent customer on-boarding experience.
• Informing stakeholders of setup status and progress in a timely manner.
• Owner of the on-boarding (implementation) process which includes: successful on-boarding and training
• Responsible to follow an established project plan and time plan of on-boarding clients
• Responsible to create and follow project plan for new on-boarding clients
• Actively and effectively communicating with Executives and Business Leadership
• Assisting with high severity requests or issue escalations as needed
• Reviewing client feedback to continuously improve the on-boarding process

Requirements:

• Great educational background, preferably in the fields of computer science
• Proven working experience as a project manager or setup coordinator in the information technology sector
• Solid technical background, with understanding or hands-on experience in software development and web technologies
• Excellent client-facing and internal communication skills
• Excellent written and verbal communication skills
• Solid organizational skills including attention to detail and multi-tasking skills
• Strong working knowledge of Microsoft Office
• Desire to work in a fast-growing environment.

The salary package will be discussed during the interview process and is based upon experience.
Only short listed candidates will be contacted!

Apply on [најави се за да го видиш е-маилот]