За компанијата: The HeadHunter Group, е иновативна компанија за вработување и регрутација, со свои канцеларии во Македонија, Албанија, Косово, Црна Гора, Босна и Херцеговина, Србија, Кипар, Грција и САД. Ние нудиме највисок... повеќе за компанијата »

 

Job Good! Life Good!
The HeadHunter Group is an innovative Staffing and Recruiting Company operating in Albania, Kosovo, Montenegro, Macedonia, Bosnia & Herzegovina, Serbia, Cyprus, Greece and USA. We offer the newest mentality in Staffing industry and our core business are Candidates and Clients. 

For our Client, we are looking for:   

Service Desk Support Engineer

A Service Desk Support Engineer delivers effective technical / functional product support and proactively monitors the performance and health of our networks, servers, applications and services.

Duties and Responsibilities

• Proactive monitoring of all production networks, servers, applications and services.
• First line support to all incidents and outages.
• Respond to customer queries.
• Log, categorize, prioritize, track and route incidents to secure successful resolution.
• Resolve standard queries by following diagrams and written instructions.
• Take ownership of support cases until resolution.
• Participate in and support the release process for existing and new applications.
• Generate new and update existing knowledge base articles and work instructions.
• Work on a rotating shift basis.
• Any other ad-hoc duties that may be required.

Job requirements and qualifications

• At least two years of experience of working in a supporting organization.
• Proven record of experience working with Service Desk, Call Center or any other ticketing systems.
•   Willingness to work in a shifts pattern environment.
• Good log analysis skills.
• Good database administration skills (SQL).
• Good network troubleshooting skills.
• Good troubleshooting skills using emulators, Linux command line, Browser developer tools.
• Practical experience supporting and troubleshooting web services (SOAP, REST and other protocols).
• Ability to work autonomously and within a team to support the end user efficiently using ITIL Best Practice.
• Ability to work on multiple tasks simultaneously and to prioritize.
• Ability to communicate fluently in English verbally and in writing is essential.

Preferred Qualifications:

• Proficiency with Atlassian Tech Stack (mainly JIRA and Confluence).
• Gaming industry experience.

Benefits

• Challenging projects
• Outstanding working environment
• International work experience
• Training and learning opportunities
• Competitive salary
• Fitness activities
• Private Health Insurance

Offer / Salary: Competitive

NOTE: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Are you interested in a new challenge in an innovative company? Have you answered well our questions related this position? Then we look forward to getting to know you and offer to you a very innovative challenge that will change your life forever! The interested candidates are invited to send their application documents (a Cover Letter and a CV in English) at: [најави се за да го видиш е-маилот] if you have any technical questions related the application, please, contact directly Mrs. Julijana Minovska on mobile no. +389 71 370 151 (Monday - Friday).

Try The HeadHunter for your success!
Believe your career to the ONLY professionals!

Please be informed that only the candidates selected for the interviews shall be contacted. Name your CV in the following format (name [space] surname [space] CV). Be easily recognized!