InPlayer and Keemotion are happy to announce their partnership!

InPlayer is the next generation video and digital asset monetization platform. Founded in 2010, in Skopje, our mission is to make our clients more money from their library of online media assets, be they live, recurring or on-demand.

Keemotion is a market-leader in automated-video production. It allows fans, players, teams, leagues, Federations, coaches, officials, marketeers and even broadcasters the opportunity to access high-quality video content in real-time to accomplish their own set of goals & objectives.

As a Customer Services Agent, you will:

• Follow procedures and workflows 

• Monitor all defined Live games 

• Create support ticket as necessary 

• Answer customers’ questions 

• Escalate tickets as necessary 

• Monitor events prior to games 

• Follow up on tickets previously opened 

• Manage all Monitoring and Client Support teams incoming tickets 

• Investigate and resolve complex technical issues  

• Keep up to date with all internal new product features  

• Capture knowledge from new issue resolution and share in the Knowledge Base 

• Calibrate new arenas

Requirements: 

• Excellent spoken and written English

• 2 + years in Customer Services 

• Familiarity with IT systems 

• Autonomous; positive and analytical mindset; self starter; customer oriented person

• Ability to clearly analyze and document customer issues

Brownie points for:

• Bachelor/Diploma in Computer science (or equivalent experience) 

• Networking/ Linux OS 

• Ability to translate technical solutions into non-tech vocabulary 

• Good communication skills 

• Familiarity with video and photography

• Knowledge transfer enthusiast

• Working in a procedural environment

• Appreciation for sports 

What's in it for you:

• Be a part of a vibrant and highly motivated team 

• Friday company lunches, endless snack supply, variety of drinks available at all times 

• A great working atmosphere and regular company and team events, holiday celebrations, parties, happy hours and many other fun activities 

• Awesome office space in Skopje within walking distance to shops, bars, restaurants and more.

APPLY HERE: https://inplayer.applytojob.com/apply/VUaIu2M1Vo/Customer-Services-Agent?source=kariera