Role Summary:
The Infrastructure Engineer will work alongside the Infrastructure Lead to support the global infrastructure which supports the business systems, applications and processes. The Infrastructure Engineer will work with the IT team to develop an effective and workable framework for delivering an integrated IT infrastructure and services.
Prerequisites for this role are strong technical skills, excellent interpersonal skills with the ability to communicate effectively at all levels of the business.
Responsibilities:
· Manage the group’s Technology infrastructure and services
· Proactive monitoring of all technology systems, working closely with the Service Desk
· Ensure all procedures are suitably documented and published in accordance with service standards
· Interacts with the Service Desk to help resolve IT-related 3rd line incidents and provide answers in a timely manner
· Escalate calls to internal and external support providers where necessary
Skills/Qualifications/Experience Required:
Technical Requirements:
· Virtualisation Technologies; Microsoft Hyper-V
· Networking (LAN, WAN,VPN)
· Windows Server 2012,2016,2019
· MS Exchange 2016
· Office 365 administration
· Powershell scripting
· Active Directory management
· SAN Storage array experience
· Backup systems and solutions
Interpersonal Requirements:
· Strong communication and interpersonal skills
· Ability to work in a team environment
· Show effective use of time management skills
· Strong analytical and problem solving skills
· Self-motivated
· Have the ability to work to tight deadlines
· Good attention to detail
· Be able to deal at all levels inside and outside the organisation
· Organised and methodical, dealing with numerous tasks
· Willing, professional and flexible