Job Title: CSR Manager (Customer Support) 

Number: 2 new opening 

Location: Skopje, Macedonia

Salary: 350 euros start + bonuses

Office Hours: In shifts ( 8h-24h) 

Due to the new partnership of Intrecredit (Macedonia) and Better Dice Casino we are looking for 2 new team members to join our team. The ideal candidates will be highly organized with a keen interest in digital marketing and knowledge of the online gaming industry. 

CSR Managers

Requirements:

• Excellent English Skills (a second language is a plus)

• Proven customer support experience

• Track record of over-achieving quota

• Strong phone contact handling skills and active listening

• Familiar with CRM systems and practices - an Advantage 

• Customer orientation and ability to adapt/respond to different types of characters

• Excellent communication and presentation skills

• Ability to multi-task, prioritize and manage time effectively

• High school diploma or equivalent; college degree preferred

Customer service representative top skills & proficiencies:

• Customer Service

• Up - Selling

• Product Knowledge

• Quality Focus

• Market Knowledge

• Documentation Skills

• Listening Skills

• Phone Skills

• Resolving Conflict

• Multitask

• Patience

• Negotiation

• Positive Attitude

• Attention to Detail

• People Oriented

• Analysis

• Problem Solving

• Organizational Skills

• Sales ability

• Ability to Work Under Pressure

• Computer Skills

Only shortlisted candidates who meet the requirements will be interviewed.

Send your Application on  [најави се за да го видиш е-маилот]  with the subject line of the position that you are applying for.