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On behalf of our client Rhino Entertainment an iGaming company based in Malta, DEKRA is looking for:

• Customer Support Specialist

JOB DESCRIPTION

• Respond promptly and effectively to incoming customer communication via Chat and Email;
• Provide online technical customer support;
• Carry out basic KYC/registration checks;
• Efficiently reply to Casino queries and escalate cases when necessary;
• Manual bonuses and/or free spins crediting;
• Establish and maintain good relationships with customers;
• Report and update the relevant instances regarding recurring customer issues.

QUALIFICATION

• Fluent in spoken and written English;
• Excellent communication skills;
• Previous experience from a customer-facing or customer service Role would be an advantage;
• Experience from the iGaming industry will be considered an asset;
• Applicants with written German language skills would be desirable.

PROFESSIONAL KNOWLEDGE AND SKILLS

• Creative and forward-thinking;
• Highly motivated team player;
• Problem solver;
• Able to handle stress and thrive in a fast-paced multinational environment.

ADDITIONAL INFORMATION

If you enjoy working in a fast-paced and fun work environment, please send your CV and motivation letter in English on the following e-mail address:  [најави се за да го видиш е-маилот]

Application deadline is: 06/08/2021

All received applications will be considered in strict confidentiality.

Only short-listed candidates will be contacted for an interview.