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Retention Account Executive for English Market

Skopje, Macedonia

📈 Entrepreneurial mindset?

Ready to level up your career in a fast-paced, high performance environment?

Are you a driven sales professional who thrives on building strong relationships, hitting targets and turning opportunities into long-term success If yes, this opportunity is for YOU!

JOB DESCRIPTION

The Retention Account Manager is responsible for building, managing and maintaining a profitable long-term relationship between clients and they will be assigned to manage the clients' portfolios of English-speaking countries.

ROLE & RESPONSIBILITIES

• Provide excellent and high caliber client service delivery to ensure a positive client experience
• Provide timely and effective resolution of all client queries via telephone, email or chat
• Proactively respond to and manage inbound client queries professionally and efficiently
• Assist clients in using our platform and on our products to increase our profitability through maximizing clients’ account volumes
• Provide technical support for clients’ software problems relating to the platform
• Participate in targeted outbound reactivation calling to dormant account holders
• Carry out administration duties where required, including account upgrading
• Provide support to clients from other regions as part of our around the clock service
• Liaise with other departments to escalate and resolve all client issues in a timely manner to ensure a consistently high level of client service
• Maintain personal and professional development to meet the changing demands of the role and participate in appropriate training
• Undertake such other duties, training and / or hours of work as may be reasonably required and which are consistent with the general responsibility of this role. This may entail occasional after hours’ support.

THE IDEAL CANDIDATE

• Fluent English Speakers, any other language a plus.
• At least 1 year of experience in an Crypto/FX Sales/Retention role 
• Strong commercial acumen with experience in brief business competitor analysis and ability to be proactive in maintaining business relationships.
• As this is a sales position, we are looking for individuals who are used to working in a number-driven performance environment and experience in achievements in any sales targets would be ideal.
• Eager to learn new things fast and to have regular training
• Team player
• Result oriented and self-motivated person

Why you should join us?

• A Competitive compensation package will be offered to the successful applicant which includes great benefits
• Discretionary performance-based bonus
• Work Life Balance: 5 days’ work week with regular working hours from Mondays-Fridays
• Office Located in the Heart of Skopje
• Exclusive ongoing daily/ weekly promotions and incentives