We are looking for a motivated and customer-oriented Customer Support Specialist to join our team. In this role, you will be responsible for providing professional and timely assistance to customers, resolving their inquiries, and ensuring a positive customer experience.

Key Responsibilities

• Provide professional and friendly support to customers via email, chat, and other communication channels.
• Respond to customer inquiries accurately and in a timely manner.
• Identify customer needs and provide appropriate solutions.
• Handle complaints and resolve customer issues effectively and professionally.
• Escalate complex issues to the relevant departments when necessary.
• Maintain accurate records of customer interactions and follow-up actions.
• Work closely with internal teams to ensure customer issues are resolved efficiently.
• Follow company procedures, service standards, and communication guidelines.
• Contribute to improving customer satisfaction and overall service quality.

Requirements

• Previous experience in customer support, customer service, or a similar role is an advantage.
• Excellent written and verbal communication skills.
• Strong problem-solving and organizational abilities.
• Customer-focused attitude with a professional and positive approach.
• Ability to remain calm and professional when handling challenging situations.
• Good computer literacy and ability to learn new systems and tools quickly.
• Ability to work independently as well as part of a team.
• Good command of Macedonian and English; knowledge of additional languages is considered an advantage.

What We Offer

• Competitive salary and benefits package.
• Professional and supportive working environment.
• Opportunities for professional development and career growth.
• Opportunity to work with an international team and gain valuable experience.

Please send your CV to [најави се за да го видиш е-маилот]