За компанијата: Compass Management International is member of the Compass Holding LLC, Chicago, Illinois, USA, the company dedicated to serving the trucking industry. From buying a truck to insuring it, leasing trailers... повеќе за компанијата »

Compass Management International is looking for Customer Support Representative​​ for the office in Kumanovo.

Responsibilities:

• Managing incoming calls and customer service inquiries.
• Assess client's issues and provide recommendation to fix problems. 
• Handle customer complaints (failed transaction, problems with the cards (activate/deactivate cards) issues with statements/payments), provide appropriate solutions.
• Ensure each client is given the necessary service.
• Get in touch will all other departments in the company (OPS, sales, factoring) in order to achieve better communication and to provide quick solutions to the client's problems.
• Add override when the clients who had reached their credit limit.
• Corresponding with customers and providing training in software.
• Manage customer's accounts.
• Keep records of customer interactions and transactions.
• Prepare and distribute customer fuel reports.
• Provide feedback on the efficiency of the customer service process.
• Add CFS payments daily according to the factoring report.
• Create new cards in the system and proceed them for printing.

Requirements:

• Fluent in English
• Detail-oriented
• Able to work comfortably in a fast paced environment.
• Able to work in shifts

Candidate personal qualities:

• Good personal organization and time priority management
• Team player that is motivated by the opportunity for advancement
• Well organized and driven to deliver excellent customer service
• Presentation and good communication skills

We offer you:

• Professional and personal growth and accomplishment
• Modern working environment
• Full – time employment
• Full job training will be provided

If you are interested in this position, please send us your CV in English.

Only short listed candidates will be contacted.