Client Experience Manager (Full-Time, On-Site | Skopje Region)

About Us

Pikasa is a data analytics company specialized in the development and implementation of tools, software, machine learning algorithms, training, and consultancy to help its partners understand the media environment and make informed decisions.

With over 15 years of experience serving companies, organizations, and institutions across more than 30 markets and regions, we enable teams to access unique data from thousands of media outlets and social media channels, covering millions of digital and social media content items.

Our team includes data science PhDs, senior media experts, data scientists, analysts, software developers, and creative professionals. We have developed multiple real-time media monitoring products and possess the technological capacity to deliver tailor-made analytical solutions.

We have successfully addressed some of the most complex challenges related to digital and social media, including propaganda detection, channel and pattern identification, and advanced research activities.

Position Overview

We are looking for a Client Experience Manager to join our team full-time and on-site in the Skopje region.

This position is designed for a proactive, communicative, and well-organized person who will act as an important link between clients, sales, marketing, and product development. The person will be responsible for regular communication with existing clients, identifying their needs, proposing improvements, supporting sales activities, and actively participating in the implementation of the company’s marketing strategy, as well as product improvement and product development processes.

Main Responsibilities

• Maintain regular and professional communication with existing clients
• Monitor each client’s needs, activities, challenges, and growth potential
• Understand client’s communication and media-related needs and propose appropriate solutions
• Monitor media coverage and public communication related to clients and their industries
• Provide practical suggestions for better use of the services, platform, and data clients receive
• Organize and conduct training, presentations, demo sessions, and client support activities
• Identify opportunities for additional cooperation, upselling, or service expansion with existing clients;
• Attend and actively participate in sales meetings with new potential clients;
• Support the preparation of offers, presentations, follow-up communication, and other commercial activities;
• Collect and analyze client feedback to improve the product, services, and overall client experience;
• Communicate client requests and needs to the analytics, sales, and product teams
• Actively participate in product improvement and product development processes by proposing new features, improvements, and practical solutions based on real client needs;
• Connect insights from clients, sales, marketing, and the product team into clear proposals for improving processes and services;
• Prepare short reports, conclusions, and recommendations for internal use and further development of client relations, marketing, and product activities.

What We Expect from the Candidate

• Excellent communication and presentation skills
• Strong business communication skills, both written and verbal
• Good understanding of media, public communication, and public relations
• Ability to read, understand, and present analytical data and reports
• High level of initiative, independence, and proactivity
• Excellent organizational skills and attention to detail
• Ability to work with multiple clients and tasks simultaneously
• Ability to work in a dynamic environment
• Previous experience in PR, corporate communications, media, client relations, account management, or a similar role will be considered a strong advantage
• Excellent knowledge of English and Macedonian;
• Knowledge of Albanian will be considered a strong advantage;

Profile of the Person We Are Looking For

We are looking for someone who communicates naturally with people, listens actively, understands client needs, and can clearly and professionally present solutions.

We need a person with a strong sense of communication, PR, and media, who knows how to build professional relationships and trust with clients and who does not simply wait for assigned tasks, but identifies opportunities, asks the right questions, and proposes solutions.

We will particularly value candidates with experience communicating with companies, institutions, media outlets, PR agencies, international organizations, or other professional clients.

If you recognize yourself in this role and would like to work in a position that connects clients, communications, media, analytics, and product development, we invite you to apply at:

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* Only selected candidates will be invited for an interview.

Note: By submitting their application, candidates give their consent for the company to process their personal data during the selection and recruitment process in accordance with the Personal Data Protection Law.

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