Customer Relationship Manager

Location: Skopje

BtoBet, a leading iGaming technology and platform provider, is seeking to recruit a Customer Relationship Manager to join its ranks on a full-time basis. The role description entails thru understanding of the company’s business model (technical and financial) to secure quality in the management of the clients and partners.

As a Customer Relationship Manager in Btobet, you should be an excellent communicator, able to work with technical and finance teams and build bond with customers. We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills.

Ultimately, you’ll maintain strong relationships and keep our partners satisfied and engaged with our products and services in the long-run.

Responsibilities:

• Understand customer needs and develop plans to address them
• Identify key staff in client companies to cultivate profitable relationships
• Act as a primary point of reference and business consultant for assigned partners through email, phone, online presentations and in-person meetings
• Communicate with partners and clients at a senior level to resolve issues and inquiries
• Adhere to the highest professional standards while managing partners’ accounts
• Collaborate with the Sales team to onboard and integrate new partners, develop existing relationships
• Manage projects within client relationships, carry out client goals while meeting company goals
• Promote high-quality sales, supply and customer service processes
• Monitor and analyze customer’s usage of our product
• Collect and analyze data to learn more about partners’ behavior
• Forecasts and tracks client account metrics
• Gain solid knowledge of competitors

Requirements:

• Experience as a Client/Partner Relationship Manager
• Knowledge of customer relationship management (CRM) practices
• Experience in sales or customer service is preferred
• Experience in iGaming or IT is a plus
• Problem-solving attitude
• Excellent communication skills
• Attitude for fostering positive relationships
• Teamwork and leadership skills
• Customer-oriented mindset
• BSc/BA in Business Administration or similar field
• English, Spanish is a plus

Job Type: Full-time