Process Manager (International)

For the needs of our client, a renowned Austrian company and leader in the telecommunications market, Motivi Employment is seeking an experienced and motivated Process Manager (International) to join a dynamic international team.

As a Process Manager, you will play a key role in designing, optimizing, and governing customer-facing processes across multiple countries. You will work closely with international stakeholders and contribute to the continuous improvement of business operations and customer experience.

Key Responsibilities

• Design, document, and improve customer-facing business processes across multiple markets.
• Analyze existing workflows and identify opportunities for optimization and automation.
• Collaborate with international teams and stakeholders to ensure process consistency and efficiency.
• Monitor process performance and recommend improvement initiatives.
• Facilitate workshops, discussions, and change management activities.
• Maintain process governance and ensure compliance with established standards.
• Support implementation of ITIL and Service Management best practices.

Requirements

• Minimum 5 years of experience in Process Management, Business Process Improvement, or similar roles.
• Experience with process mapping, documentation, and governance.
• Strong analytical and problem-solving skills.
• Experience working with international stakeholders.
• Knowledge of ITIL and ServiceNow is considered an advantage.
• Excellent communication and presentation skills.
• Fluent English language skills.

How to Apply

All interested candidates can apply via the quick application button or by sending their resume to kariera@motivi.mk with the subject line "Process Manager (International)".

Only selected candidates will be invited for an interview.

Note: By submitting their application, candidates give their consent for the company to process their personal data during the selection and recruitment process in accordance with the Personal Data Protection Law.

Candidates can withdraw their consent at any time by sending a notification to kariera@motivi.mk