Unified Communications Engineer (Cisco Contact Centre)

For the needs of our client, a renowned Austrian company and leader in the telecommunications market, Motivi Employment is seeking an experienced Contact Center Specialist to join an international Unified Communications team.

As a Contact Center Specialist, you will play a key role in implementing, supporting, and optimizing enterprise contact center solutions while ensuring high-quality customer experiences and operational excellence.

Key Responsibilities

• Implement and operate Cisco Webex Contact Center and Cisco Unified Contact Center solutions.
• Support and troubleshoot contact center platforms and related technologies.
• Configure and optimize IVR, routing, and customer interaction workflows.
• Integrate contact center platforms with CRM and business applications.
• Participate in incident resolution, maintenance, upgrades, and service improvements.
• Prepare technical documentation and support operational procedures.
• Collaborate with international teams and customers to deliver high-quality solutions.

Requirements

• Experience with Cisco Webex Contact Center, Cisco Unified Contact Center, UCCX, or similar solutions.
• Good understanding of contact center technologies and customer service platforms.
• Experience with CRM integrations and related business applications.
• Knowledge of scripting, automation, and troubleshooting methodologies.
• Understanding of VoIP, IP networking, and Unified Communications technologies.
• Strong analytical and communication skills.
• Fluent English language skills.

How to Apply

All interested candidates can apply via the quick application button or by sending their resume to kariera@motivi.mk with the subject line "Contact Center Specialist (Senior)".

Only selected candidates will be invited for an interview.

Note: By submitting their application, candidates give their consent for the company to process their personal data during the selection and recruitment process in accordance with the Personal Data Protection Law.

Candidates can withdraw their consent at any time by sending a notification to kariera@motivi.mk