POSITION PURPOSE

The Pricing & Move Coordinator is responsible for providing accurate and timely pricing for assigned import and export shipments/moves, while coordinating and monitoring the complete logistics process from origin to destination.

The position serves as a key point of contact for customers, agents, vendors and internal teams, ensuring excellent customer service, accurate pricing, effective coordination and timely completion of all assigned jobs.

The successful candidate should have a solid understanding of logistics, transportation, import/export procedures and international shipment processes, with strong organizational, communication and problem-solving skills.

KEY RESPONSIBILITIES

Pricing & Quotation

• Respond promptly to customer requests by preparing accurate and competitive quotations for import and export moves/shipments.
• Request and obtain transportation and service rates from agents, carriers and vendors.
• Calculate transportation, origin, destination and additional service costs accurately.
• Review and compare supplier and vendor rates to ensure competitive and profitable pricing.
• Ensure all applicable costs, services and charges are properly included in quotations.
• Monitor quoted versus actual costs and identify potential additional charges or revenue opportunities.
• Follow up on quotations and provide customers with timely updates.
• Work closely with the Senior Operations Coordinator to understand specific service requirements, operational challenges and trends that may impact pricing.
• Ensure pricing is aligned with company guidelines, customer requirements and expected profitability.

Move & Shipment Coordination

• Manage and monitor assigned moving jobs from pick-up to delivery, from origin to destination, for both domestic and international shipments.
• Coordinate shipments and services with customers, agents, carriers, vendors and other relevant parties.
• Request, confirm and book import and export shipments with agents and vendors.
• Coordinate transportation, packing, delivery, storage and other required services as applicable.
• Monitor shipment progress and proactively address delays, changes or operational issues.
• Ensure all parties involved have the necessary information to complete each move successfully.
• Check required customs and shipping documentation for import and export shipments and communicate documentation requirements to the relevant parties.
• Maintain accurate and up-to-date shipment information throughout the entire move.

Customer Service

• Provide professional and responsive customer service throughout the entire moving process.
• Act as a primary point of contact for assigned customers regarding pricing, shipment status and operational updates.
• Keep customers informed of shipment progress, changes, delays and any issues that may affect the service.
• Manage customer expectations and proactively identify and resolve concerns.
• Escalate complex issues to the General Manager or Regional Manager when necessary.
• Build and maintain strong professional relationships with customers, partners, agents and vendors.

Job Management, Billing & Profitability

• Review active jobs and related quotations on a daily basis to ensure all services and costs are properly recorded.
• Identify additional services, revenue opportunities and pass-through costs that may affect overall job profitability.
• Maintain accurate and timely updates in the company system, including opening, updating, invoicing and closing jobs.
• Enter relevant comments, notes and job statuses on a daily basis.
• Monitor customer payment terms and ensure billing is completed accordingly.
• Meet established deadlines for closing jobs.
• Verify that all costs and selling prices are accurately entered before invoicing.
• Ensure customers are invoiced accurately and on time.
• Review completed jobs to identify discrepancies between quoted and actual costs and escalate issues when necessary.

Communication & Teamwork

• Keep the General Manager informed of operational updates, problems, system issues and new business or customer requirements.
• Ensure relevant information is communicated internally to support effective planning and customer service.
• Work closely with the Senior Operations Coordinator and other team members to ensure smooth execution of all moves.
• Work independently while recognizing the importance of communication and coordination with colleagues and external partners.
• Contribute effectively as a team member across all assignments.
• Perform high-quality work within established deadlines, with or without direct supervision.
• Interact professionally with employees, customers, agents, suppliers and other business partners.
• Perform other duties and responsibilities as assigned by management.

QUALIFICATIONS

• Minimum 1 year of experience in coordination, logistics, freight forwarding, transportation, relocation or a related field.
• Strong knowledge and understanding of logistics processes, transportation, import/export procedures and international shipments.
• Previous experience in pricing, quotations, freight rates or logistics costing is highly preferred.
• Strong English and Greek language skills, both written and verbal.
• Excellent knowledge of MS Office, particularly Excel, and other relevant applications.
• College or university degree in Logistics, Business, Transportation, Economics or a related field is preferred.
• Strong numerical and analytical skills with attention to pricing accuracy and profitability.
• Excellent organizational, time-management and multitasking skills.
• Strong communication, negotiation and problem-solving skills.
• Demonstrated ability to work proactively in a diverse and inclusive organization.
• Ability to build and maintain strong professional relationships with customers, partners, vendors and colleagues.
• Ability to work effectively under pressure and meet strict deadlines.
• High level of accuracy and attention to detail.
• Ability to work independently as well as effectively within a team.

WORK REQUIREMENTS

• Frequent and consistent verbal and written communication with customers, agents, vendors and internal teams.
• Highly organized, proactive and motivated approach to work.
• Strong attention to detail and accuracy, particularly when preparing quotations and reviewing costs.
• Ability to prioritize multiple tasks and manage changing requirements.
• Ability to maintain regular and predictable attendance.
• Willingness to take ownership of assigned jobs and follow them through from initial quotation to final delivery and invoicing.
• Professional and customer-focused attitude.